A NEW ERA OF SERVICE CONTRACTS

Tuesday, June 23, 2026

Today’s operations demand more than traditional maintenance. They require greater visibility, better control and the confidence that equipment will perform when it matters most.

That is why Ascendum introduces a new generation of Service Contracts, developed to deliver greater flexibility, smarter support and more value for your operations.

Built around real operational needs, the new Service Contracts introduce a clear four-level structure — Basic, Essential, Efficient and Total — allowing you to choose the level of Service that best matches your operation, while benefiting from optional add-ons tailored to your specific requirements.

Four levels. One goal: your performance.

The new Service Contracts have been designed to support customers at every stage of their operation, from essential preventive maintenance to comprehensive coverage and productivity-focused services:

More than a new categorization, this evolution reflects a new approach to Service. By combining preventive maintenance with connectivity, proactive monitoring and data-driven insights, Ascendum helps customers reduce downtime, improve productivity and make more informed decisions throughout the machine lifecycle.

SMART FLEET CONDITION ANALYTICS REPORT

Smarter insights for better decisions

Among the key innovations introduced within the new Service Contracts offer is the Smart Fleet Condition Analytics Report, available in the Efficient and Total levels.

Designed to transform operational data into actionable intelligence, the report provides valuable insights into fleet performance, equipment utilization and optimization opportunities. By leveraging machine data and advanced analytics, customers gain a clearer understanding of their operations and the information they need to improve efficiency, plan ahead and drive business performance.

OPERATOR TRAINING PROGRAM

Better operators. Better performance.

The new offer also includes the Operator Training Program, available within the Total level. Delivered annually, this training helps operators maximize machine efficiency, improve safety practices and contribute to lower operating costs, reinforcing the direct link between skilled operation and business performance.

EXPERTISE AT YOUR SPEED

Together with solutions such as Ascendum Service Center, MyAscendum, Proactive Monitoring and Oil Analysis, these new Service Contracts help customers gain greater control over their operations, make more informed decisions and achieve greater peace of mind.

With this new generation of Service Contracts, Ascendum is reinforcing its commitment to delivering smarter services, stronger partnerships and greater value for customers across every stage of their operations.

Already available in Portugal and Austria, the new Service Contracts will soon be introduced in additional Ascendum markets, extending this new approach to Service to even more customers.

Ascendum Service Contracts. Expertise at your speed.